Thomson Jemmett Vogelzang
Protecting your Privacy

Thomson Jemmett Vogelzang is committed to protecting yourt privacy and the confidentiality of your personal information. As such, we have instituted policies and procedures to protect your privacy and the confidentiality of your personal information. The protection of your personal information is an integral part of our service commitment to you.

Personal Information is information about you as an individual and may include such information as your age, marital status, education, employment history, identification numbers and financial information.

Whydo we collect, use and disclose personal information about you?

We collect, use and disclose personal information to provide you with the insurance protection and services you need. The collection, use and disclosure of personal information allows us to:

• Establish your identity;
• Protect you and us from error and fraud;
• Communicate with you;
• Assess your needs and eligibility for products and services;
• Analyze, assess, underwrite and reinsure risk;
• Facilitate payment of your premiums through bank, payroll or pension deductions;
• Investigate and settle claims
• Report and analyze business results within Thomson Jemmett Vogelzang and to appropriate regulatory or industry entities;
• Comply with the law or requests of law enforcement officers or regulators; and
• Provide ongoing service

What personal information do we collect?

We obtain most of your personal information directly from you. However, we may need to collect information from other sources. We will only collect information pertinent to the appropriate product or service. The personal information we may need includes:

• Name, address, telephone numbers, fax numbers or e-mail address;
• Birth date, gender, marital status;
• Driving record, including moving traffic violations and convictions;
• Medical and health information;
• Details about your home and its contents, such as its size and value;
• Previous insurance and claims history;
• Employment information; and
• Banking information, credit history and payment records.

How may you give your consent?

There are many ways you can give consent. You may express your consent in writing, verbally or through electronic means. Alternatively, where permitted by law, your consent may be implied through an action you've taken or when you continue to use a product or service after we've notified you of a change. You may indicate your consent by:

• Providing your personal information to us for the purposes of acquiring an insurance related product or service, including information previously provided to us;
• Your express consent or acknowledgement contained, for example, within a written, verbal or electronic application process;
• Your express consent solicited by us for a specific purpose;
• Your receipt of this privacy policy until you notify us of a withdrawal of this consent; or
• Your consent given through your authorized representative such as your legal guardian, agent or holder of power of attorney.

By providing personal information about a third party such as a family member you represent that you have obtained their consent to the collection, use and disclosure of such personal information in accordance with this privacy policy.

With whom do we collect or share information about you?

Thomson Jemmett Vogelzang does not share or transfer personal information to any unrelated third party for any secondary marketing purpose. We may collect or share information with:

• You;
• Any person authorized by you;
• Any person required or permitted by law to have access to your personal information;
• Any person as is necessary to protect our interests;
• Intermediaries, such as authorized providers of claims history or motor vehicle abstracts to insurers
• Applicable motor vehicle registries and driver license authorities;
• Our divisions and associated agents and brokers;
• Other insurers, agents or brokers, as necessary;
• Professionals, such as lawyers, doctors or adjusters working with or retained by us;
• Credit and financial organizations;
• Third party service providers, such as, PS-Auto Club (Roadside and Travel Assistance); and
• Industry data collection agencies for the purpose of analyzing business results.

If you are a member of a home and auto insurance sponsorship program, we may share your personal information, such as your name, with your sponsor organization to confirm your membership and eligibility and maintain current lists of your sponsor group.

May you withdraw your consent for us to collect, use and disclose your information?

Subject to certain legal and contractual obligations you may, on reasonable notice, withdraw your consent to the collection, use or disclosure of your personal information. If you do not wish to consent or if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact of withholding or withdrawing your consent, to help you with your decision.

We may contact you to offer other insurance products and services through direct mail, telephone or other means. If you would rather not receive such information, please use the contact information below to let us know.

How long will we retain your personal information?

Thomson Jemmett Vogelzang will retain your personal information only as long as necessary to satisfy legal or business obligations. The length of time we keep your information depends on the product or service and the nature of the personal information. We have retention standards that meet customer service, legal and regulatory needs. When the information is no longer required, we securely destroy it or convert it to an anonymous form.

How do we keep your personal information accurate and secure?

There are also legal exceptions in which we will not need to obtain your consent or explain the purposes for the collection, use or disclosure of your personal information. For example, this could apply when there is an emergency situation, or if it is necessary for your protection or ours.

We make every effort to ensure the information in our records is correct and up to date. We rely on you to tell us when your personal information changes.

As part of our effort to keep your personal information secure, we limit access to your personal information and store it securely by a variety of physical, technological and organizational safeguards. Depending on the nature of the information, it may be stored in the branch you deal with, in various secure computer systems, or in archives in various locations across Canada.

Access to your personal information is only given to those who require it to provide Thomson Jemmett Vogelzang products and services. Employees who have access to your information are made aware of how to keep it confidential. We have procedures to instruct outside suppliers to maintain the confidentiality and security of personal information and not to use it for unauthorized purposes.

What if you have a question or concern about your privacy? Thomson Jemmett Vogelzang is responsible for the personal information under its control and has designated a Privacy Officer to ensure compliance with this privacy policy.

If you have any questions or concerns about our privacy practices or compliance with our privacy policy or procedure, please contact the Privacy Officer at 1-800-507-4115, fax # (888) 737-4125, or email privacy@insurancecentre.com, who will respond to your question or investigate your complaint. If you are not satisfied with Thomson Jemmett Vogelzang's response to a privacy related inquiry or complaint, you may contact the Office of the Privacy Commissioner of Canada, or your provincial privacy commissioner, if applicable.

The privacy policy may change from time to time. You can view the latest version by visiting our website at www.insurancecentre.com

^w In this Policy, "Thomson Jemmett Vogelzang ", "we" or "us" means, The Johnson Corporation, Unifund Assurance Company, Johnson Inc.,The Insurance Centre, Unifund Claims Inc. and their subsidiaries involved in general insurance products and services.
^t In this Policy, "you" and "your" includes any individual that has requested, applied for or been supplied with products or services by Thomson Jemmett Vogelzang, including any other individual for whom a client has acted as agent, guardian or representative.